Returns/Exchange and Refunds

At The Desi Bella, we strive to provide the best shopping experience for our customers. We understand that sometimes, despite our best efforts, you may need to return or exchange an item. In such cases, we have a straightforward refund policy in place.

10-Day Return/Exchange Policy

We offer a 10-day return or exchange policy, which means you have 10 days from the date of receiving your item to request a return or an exchange. To be eligible for an that, please ensure that the item is in the same condition as when you received it - unworn or unused, with tags, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.

Upon requesting a return/exchange, a pickup will be arranged from your designated location, please have the item ready. 

Refund Eligibility

In order to be eligible for a refund, the item must meet the following criteria:

• The item must be unused and unwashed
• The item must be in the same condition as it was sold
• The item must be returned within 10 days of receiving it

When processing refunds, please note that we deduct the shipping cost from the total refund amount. This deduction helps us cover the expenses incurred in shipping the item to you. We believe in transparency and want to ensure that you are aware of this deduction.

Once you initiate a refund, it's important to note that it may take some time for the funds to be reflected in your account. According to the guidelines set by the payment gateway, the refund process typically takes 10-15 days.

Initiating a Return/Exchange

If you would like to initiate a return/exchange, please contact us at thedesibella001@gmail.com. Our customer support team will guide you through the process and arrange for the pickup of the item from the location provided by you.

Damages and Issues

Upon receiving your order, we kindly request you to inspect it for any defects, damages, or if you have received the wrong item. If you come across any such issues, please contact us immediately. Our team will evaluate the issue and make it right for you.

Exceptions and Non-Returnable Items

While we strive to accommodate returns and exchanges, there are certain items that cannot be returned. These include perishable goods, custom products, and personal care goods. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns about the return eligibility of a specific item, please reach out to us for clarification.

We value your satisfaction and are committed to resolving any issues that may arise. If you have any questions or concerns regarding our refund policy, please feel free to contact us at thedesibella001@gmail.com. Our dedicated customer support team is here to assist you.